Returns and refunds

Return policy

The Buyer has the right to reject the product within 14 calendar days from the moment of receipt of the Product by sending a letter of rejection to the Seller. The cancellation letter form is sent by the Seller to the Buyer by e-mail at the Buyer's request to [email protected]

The buyer is obliged to return the product to the seller within 7 days after sending the letter of refusal. All expenses incurred in connection with sending the goods back to the Seller to the address "Izstāžu iela 3 - 34, Valdlauči, Ķekavas parish, Ķekavas nov., LV-1076", are covered by the Buyer.

The buyer cannot exercise the right of withdrawal if:

• the ordered goods are made directly for the Buyer according to an individual order;
  
• the buyer has opened the package of sauces or salt.
  

The sixth part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold a compensation fee in the event that the product is damaged, by careless handling of the product during use or by not following the instructions in the manual, if the product's original packaging is lost or if its packaging is significantly damaged.

Refund Policy

• The money for the returned product will be sent to the Buyer's bank account from which the payment for the product was made.
  
• In the buyer's account within 14 calendar days, counting from the moment of receipt of the goods.
  

The buyer cannot receive a refund if:

• the ordered goods are made directly for the Buyer according to an individual order;
  
• the customer has opened the package of cookies.

Order cancellation policy

The customer can cancel his order at any time, but it is possible to receive a refund by canceling the order within at least 24 hours from the moment of paying for the order. If the product is canceled sooner than 24 hours after the payment of the order, then:

• The money for the returned product will be sent to the Buyer's bank account from which the payment for the product was made.
  
• In the buyer's account within 14 calendar days, counting from the moment of receipt of the goods.